About Us

The Let’s Get Care Story

We are Australia’s first and only government Approved Provider that exclusively offers self-managed care to Home Care Package holders.

Our mission is to give every Home Care Package holder full control of their care services and maximize the value of their government funding. We wanted to change the norm of exorbitant and unnecessary fees in the Home Care Package industry and that’s exactly what we have done.

We are driven by value, fairness and excellence.

With Let’s Get Care our clients take over the hiring and scheduling of their care service providers directly.

No longer locked into using a traditional Approved Provider’s staff, or high hourly rates, clients get access to the widest pool of support workers and care services in Australia, at the best rates around.

While clients enjoy their care services, Let’s Get Care covers all of the necessary ongoing compliance and financial reconciliation which is a mandatory requirement by My Aged Care for Home Care Package holders.

Let’s Get Care is founded by veterans of the aged care industry with expertise in Home Care Packages. We offer our clients service excellence and peace of mind.

Meet our Fantastic Team

Meet Rachel / Customer Service Manager

Why do you do what you do?

I do what I do because I believe that we should live in a world that wants to help others. This role allows me to demonstrate my will to help all clients, as well as those around me.

If you could instantly learn a new skill, what would it be?

I would love to learn another language, preferably Indonesian as it is the one destination, I spend most of my time in other than Australia!

What is the greatest piece of advice you have ever received?

Everything happens for a reason. I find that this sentence provides purpose and meaning behind the things that are often challenging, exhilarating or unfamiliar in our lives.

Where is your favourite place in the world?

Although I haven’t done much travelling, I have a very soft spot for Bali. There is so much culture in Bali that many people do not realise exists. The people are happy, the food is unique, and the hidden gems are endless. I have been to Bali 11 times and counting.

Meet Lisa / Care Coordinator

What’s the coolest thing about your job?

Helping people to remain in their own home and treating all clients with respect and dignity.

What is the greatest piece of advice you have ever received?

Think of the present not the past.

What is the 1 thing in this world you are the proudest of?

Understanding people’s needs and being a good listener

Where is your favourite place in the world?

The Greek Islands

Meet Casey / Care Coordinator

What’s the coolest thing about your job?

Being able to make a difference in people’s lives.

If you could instantly learn a new skill, what would it be?

To be able to speak another language.

What are your passions / hobbies?

Cooking and food.

Do you have any pets?

I have a dog.

Meet Stephanie / Care Coordinator

What’s the coolest thing about your job?

Getting to meet new and interesting people every day, getting to know them and building a rapport with them.

If you could instantly learn a new skill, what would it be?

Have a photographic memory.

What is the greatest piece of advice you have ever received?

Do it or don’t do it, but don’t judge.

Do you have any pets?

A big, fluffy cat named Voska

Meet Jessica / Care Coordinator

Why do you do what you do?

To make a difference in people’s lives. It’s a nice feeling to help others and gives me great satisfaction.

What are your passions / hobbies?

Sea Shepard, Gardening, Richmond Football Club and Marine/ Wildlife Conservation.

Where is your favourite place in the world?

The Maldives, I was lucky enough to work there for a year.

What are 3 things on your bucket list?

To Skydive, Bungee Jump in New Zealand and go on a safari in Africa.

Meet Erica / Care Coordinator

What is the most important personal attribute that you bring to your job?

A smile and a can-do attitude.

What are your passions/hobbies?

I LOVE to be creative – custom cake designs for special occasions, making wedding flower bouquets, arts, crafts, scrapbooking.

What is the greatest piece of advice you have ever received?

People may forget what you say and forget what you do, but they will never forget how you make them feel.

Do you have any pets?

I have a stumpy tailed Blue Heeler called Teddy – he’s the most loyal, loving, lil mumma’s boy. He loves car rides and chicken nuggets!

What are 3 things on your bucket list?

Go sky diving, see the Northern Lights and to “pay it forward” in life.

Meet Nicole / Care Coordinator

Why do you do what you do?

I love being able to contribute to helping others make sense of their aged care package.

What would a ‘perfect’ day look like for you?

A walk along the beach, then coffee with friends, followed by a family dinner.

What are your passions/hobbies?

Love walking, gardening and painting.

What is the 1 thing in this world you are the proudest of?

Raising 2 beautiful, strong, caring and independent young men.

If you could pick a superpower, what would you choose?

Flying

Meet Stephanie / Care Expert Manager

What’s the coolest thing about your job?
Working alongside passionate people who want to be a part of implementing change in the aged care system by delivering the best product to our clients.

If you could instantly learn a new skill, what would it be?
Speak Spanish!

What is the greatest piece of advice you have ever received?
You are always interviewing. Treat every conversation you have at work or with work colleagues as if you were interviewing as you never know when your next opportunity is around the corner.

What are 3 things on your bucket list?
Kokoda trail, African safari and Inka Trail.

Meet Sarah / Care Expert

What is the most important personal attribute that you bring to your job?

Warm, friendly customer service; everyone wants to talk to someone they can trust who has their best interest at heart.

What would a ‘perfect’ day look like for you?

Morning tea in a garden with a book in hand, a hike followed by an afternoon nap and finished off with a bubble bath.

If you could instantly learn a new skill, what would it be?

I would love to be able to sew and knit.

What are 3 things on your bucket list?

To learn sign language, to visit Europe and to learn calligraphy.

Meet Lily / Care Expert

Why do you do what you do?
I love solving problems and helping. And I want to help as many people as I can to make their lives as easy as possible.

What would a ‘perfect’ day look like for you?
My perfect day is sitting on a ski lift in a Scandinavian ski resort, with my snowboard dangling off the edge as I ride up to the highest peak on the crispest day, where the sun peaks through the clouds as you get higher and higher on the mountain, and snowboard till dusk hits.

If you could instantly learn a new skill, what would it be?
To speak other languages; I have always been very envious of people who are bilingual, so to have the skill to speak every language would be fantastic.

Do you have any pets?
3 dogs (Neo, Panda and Doyle) and a cat (rosy).

Meet Kelly / Care Expert

What’s the coolest thing about your job?

Getting to speak to different people every day from all over Australia. I really enjoy helping them to live at home better and getting to hear their stories.

If you could instantly learn a new skill, what would it be?

To be able to speak every language. Then I could communicate with everyone all over the world.

What are your passions/hobbies?

Spending time with my family. I love watching my daughter grow and learn more every day.

Do you have any pets?

I have a ginger cat called Frankie. She’s a pest but we love her.

Meet Andrew / Care Expert

What’s the coolest thing about your job?

Being around the people I work with and the customers I help get things started with.

If you could instantly learn a new skill, what would it be?

To be bilingual

What are your passions/hobbies?

Football, Cycling, Reading and Travelling

Where is your favourite place in the world?

Sri Lanka

Do you have any pets?

Two dogs, Diego & Flo

Meet Erin / Care Expert

What is the most important personal attribute that you bring to your job?

Being positive and friendly and having the ability to help people.

If you could instantly learn a new skill, what would it be?

To learn as many languages as I can!

What are your passions/hobbies?

Going to the gym and exercising.

Where is your favourite place in the world?

My Nannies house in England.

Meet Eilyn / Client Liaison

What are your passions / hobbies?

My hobbies are dancing, enjoying time with family and friends, and going to the beach.

What is the 1 thing in this world you are the proudest of?

I’m proud of myself. Coming to Australia by myself only 6 years ago, learning a new language and now working in job that I really love.

What would a ‘perfect’ day look like for you?

A perfect day for me would be any day because every day is an opportunity to learn something new.

If you could pick a superpower, what would you choose, why?

I would like the power of teleportation, so I can travel around the world without having to catch a plane.

Meet Tharanya / Client Liaison

What’s the coolest thing about your job?

I would have to say meeting new clients, travelling interstate and working with a really good group of people. It makes coming into work so much fun.

What would a ‘perfect’ day look like for you?

A perfect day for me would be listening to some good RnB while relaxing on the beach.

What is the greatest piece of advice you have ever received?

Don’t sweat the small stuff. I was told this a while ago, by one of my previous managers, and it is something that has always stayed with me.

Where is your favourite place in the world?

Favourite place in the world would have to be the Bahamas. My best friend and I were there for a holiday and we can’t wait to go back! We fell in love with the culture, the food and the people.

Meet Elodie / Client Liaison

Meet Chali / Client Liaison

What’s the coolest thing about your job?

I love getting to meet new people every day and hearing their inspiring stories.

Name 3 things you love about your local community.

There are so many amazing restaurants
The atmosphere
Nature – I love the parks

If you could instantly learn a new skill, what would it be?

To learn a new language, particularly Chinese and Arabic.

Where is your favourite place in the world?

My Hometown, Ethiopia.

Meet Fiona / Administration & Reception

What’s the coolest thing about your job?
Knowing that what we do makes such a big difference to peoples lives.

What is the greatest piece of advice you have ever received?
Listen to the advice you are given, but not all advice is right for your situation. Everyone has different advice, you need to do what is correct for you.

If you could be a superhero, who would you choose, why?
Batman or Black Widow! Because they are human, yet they have the ability to make the same differences to the world as their superpowered colleagues.

Meet Priscilla / Administration & Reception

Meet Skyler / Administration & Reception

Meet Michael / Managing Director

Why do you do what you do?
Before home care I spent my working life in senior financial positions for large companies. At one point I realised I needed a much more fulfilling career. Now I spend my days surrounded by hard working individuals who are actively changing people’s lives for the better. I can’t imagine doing anything else.

What are your passions/hobbies?
First and foremost I am passionate about Let's Get Care. It gives me great satisfaction to be part of an organisation full of people who strive every day to improve the lives of those who need assistance. In my spare time I like to keep fit and spend time with my family.

Any pets?
We are the proud owners of a Max, an unusually quiet dog who can always be found sleeping by the front door.

Name 3 things you love about your local community?
The Sunday market, the community spirit and the beautiful parklands.

Meet Angela / Financial Controller

Meet Ha / Accounts Manager

What’s the coolest thing about your job?

Working with a wonderful team who I’ve been fortunate enough to lead and encourage and engaging with the other areas of the company.

If you could pick a superpower, what would you choose, why?

My superpower would be to be able to speak every language. Then I could talk with everyone from around the world.

What are your passions / hobbies?

Sports and music. I love futsal and I’ve taught myself to play piano and guitar and I’m currently learning drums.

Where is your favourite place in the world?

Home

Meet Billy / Accounts

Why do you do what you do?

It gives me a great sense of satisfaction to make sure our clients are taken care of!

What would a ‘perfect’ day look like for you?

Staying in on a rainy day, relaxing.

What are your passions / hobbies?

I love sports, reading, watching films and spending time with the people close to me.

Where is your favourite place in the world?

I think Japan is my favourite place in the world, I have many fond memories of my time there.

Meet Carol / Accounts

What is the most important personal attribute that you bring to your job?

The most important thing is patience and attention to detail.

If you could instantly learn a new skill, what would it be?

I would like to learn how to swim.

What is the greatest piece of advice you have ever received?

The greatest advice I’ve ever received is ‘to never give up’.

Where is your favourite place in the world?

My favourite place in the world is Egypt.

Meet Una / Accounts

What’s the coolest thing about your job?

Accounting provides me with the opportunity to explore and keep learning. This allows me to always continue to grow.

What are your passions / hobbies?

I love skiing. I enjoy the speed and the challenges during this sport.

Where is your favourite place in the world?

I love to travel, and Japan is my favourite place. The culture is so different and the shopping is the best.

Do you have any pets?

I have a Bichon Frise dog named Melo. I spoil my white snowball all the time.

Meet Victor / Accounts

What’s the coolest thing about your job?
The coolest thing about my job is that I can interact with customers and help solve their enquires.

What are your passions/hobbies?
My hobby is basketball. I enjoy playing and watching basketball in spare time. My favourite team is LA Lakers.

If you could instantly learn a new skill, what would it be?
I’d hope to learn how to play the piano, as I am not very good with music.

Do you have any pets?
I have a golden retriever; his name is Alpha. He is one of the most important friends in my life.

Meet Wendy / Accounts

What is the most important personal attribute that you bring to your job?

My ability to work well under pressure. I regard stress as an opportunity to rise to the occasion and learn more about myself. I firmly believe that stressful situations provide us with opportunities to grow both personally and professionally.

Name 3 things you love about your local community.

Local hand craft market, the various restaurants and festivals

If you could instantly learn a new skill, what would it be?

I wish I could instantly learn at least 2 foreign languages, French and Japanese.

What are your passions / hobbies?

I love traveling to different countries, to know about their cultures and taste different local food.

Meet Glen / Accounts

What’s the coolest thing about your job?

The coolest thing about my job is that it allows me to have the opportunity to contribute to the overall wellbeing and health of our clients.

If you could instantly learn a new skill, what would it be?

If I could instantly learn a new skill, it would be to speak multiple languages so that I can converse and connect with a variety of people from different cultures.

What are your passions / hobbies?
I enjoy spending my time by hanging out with friends, listening to music and keeping active.

Do you have any pets?
I don’t have any pets, but I love dogs. My favourite breed are retrievers because they’re full of joy!

Meet Sai / Accounts

What’s the coolest thing about your job?

The best part about coming to work is that I am fully supported in my learning by a great team of accountants. They are always positive and are eager to help each other in getting the work done. I can ask for help from 9 other accountants and I don’t think you would normally get an opportunity like this to work in a large team.

If you could instantly learn a new skill, what would it be?

I would love to be able to learn instantly so I could master anything I put my mind to.

What are your passions / hobbies?

I love playing the South Indian Drums and would like to be able to keep learning more and more.

Do you have any pets?

No, but I have always wanted a dog or a cat and do hope in the near future that I have a cool pet!

Meet Louis / Accounts

What is the most important personal attribute that you bring to your job?

Being helpful to an individual’s needs and to be around whenever they need us.

If you could instantly learn a new skill, what would it be?

I want to learn as many languages as I can because Australia has a multicultural environment.

What are your passions/hobbies?

My hobbies include; getting to hang out with my friends and exploring more about our Universe.

Where is your favourite place in the world?

My favourite place in the world is definitely my hometown. I miss the time when I’m gathered around by my family members.

Meet Michael B / Accounts

Meet Jonathan / Accounts

Meet Alice / Marketing Coordinator

What’s the coolest thing about your job?
I get to work out innovative ways of spreading the message of a company I am really proud of working for.

What would a ‘perfect’ day look like for you?
I'm on a tropical island (obviously) and start the day with some form of breakfast that involves hollandaise sauce and am surrounded by friends and puppies.

What are your passions/hobbies?
Singing and playing the piano, writing, reading, eating etc.

What 3 things would you bring to a desert island?
1. Sunscreen
2. A good book
3. My best friend (for when I finish reading the book)

Meet Taylah / Marketing Coordinator

What’s the coolest thing about your job?

Getting to work with people who are passionate about what they do. They inspire me to continue to learn and improve myself to benefit those I interact with.

If you could instantly learn a new skill, what would it be?

I would love to be able to cook amazing sweets and treats without having to use a recipe.

What are your passions / hobbies?

I have always loved to dance and trained for 20 years. Through dancing, I have performed both locally and all the way to Disneyland.

Do you have any pets?

I have a gorgeous ball-of-fluff, Winnie, who is a Maltese/Shitzu/Maltalier. She’s only just a puppy so she’s full of energy and sloppy kisses.

Meet Tori / Customer Experience Coordinator

What’s the coolest thing about your job?

I always feel welcome at work, because everyone I work with is passionate and caring.

Name 3 things you love about your local community?

The beach
The relaxed vibe
The cafes

If you could instantly learn a new skill, what would it be?

Learning a musical instrument, because it usually takes a while!

What are your passions/hobbies?

I love reading, playing netball, and playing the drums. I am also passionate about mental health and I study psychology.

Meet Donna / Care Team Manager

Why do you do what you do?

To make a difference in people’s lives and help them to get the assistance and care they require.

If you could instantly learn a new skill, what would it be?

I would love to learn to speak another language and be able to use sign language.

Do you have any pets?

I have a 12-year-old dog called Maggie and a 2 year old cat called Poppy.

Meet Simone / People and Culture Manager

Why do you do what you do?

I love working in Human Resources in Community Aged Care. I have the best of both worlds I get to employ and support staff that then go on and make a difference in the lives of our aged clients.

What is the 1 thing in this world you are the proudest of?

For me, my family is what motivates me the most. My son is my greatest achievement and watching him grow into the most beautiful young man melts my heart daily.

Name 3 things you love about your local community?

The Serenity
The National Parks
The Wild Life

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