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Update: Phone Issues

Article Category: About Let's Get Care

Why does Let’s Get Care need your email address?

Wondering if Let’s Get Care need your email address? There are a variety of reasons why it is important for us. These include: To efficiently send out your monthly activity statements. To access our accounts payable system, Green Pencil. For faster correspondence with your Care Manager. To stay up to date with consumer newsletter, events, … Read more

How do I use Green Pencil?

Green Pencil is our online accounts system that allows you to view your Home Care Package funding. Our team worked hard to create this system and help you get the most from your package and if you have any questions about how to use it, we can help. How do I login to Green Pencil? … Read more

How do I login to Green Pencil?

How to login to Green Pencil

Wondering how to login to Green Pencil? It’s easy! Simply type into your browser the following address: https://account.letsgetcare.com.au/login To log in to your account you can find your username and password in your email sent to you via the Let’s Get Care Accounts team. There are quite a few different tools to use in the … Read more

Green Pencil password – how to change it.

In this article we will explain how to change your Green Pencil password. We recommend doing this the first time you login. This is important as it ensures you won’t accidentally be logged out of your account and you are able to access all of our features. Here’s how to do it: Click gear icon (pictured … Read more

How do I access Green Pencil?

Wondering how to access Green Pencil, our innovative accounts system? Here’s how to do it! To gain access to your Green Pencil account please email our accounts team at [email protected] or call us on 1300 497 442 and ask to speak with Accounts. They will provide you with your unique login and password to be … Read more

How can I access my funding for a new item or support service?

The support and services you can access with your Home Care Package funding are based on your individual assessment and current situation. If your situation changes and you need a different type of support or service then it’s important to get in touch with your Care Manager immediately.   They will review your Care Plan and … Read more

Who is behind Let’s Get Care?

While Let’s Get Care is a relatively new brand, it’s backed by aged care experts with plenty of experience in the industry. Our first brand Better Living Homecare, which offers home care package holders a full case managed service, has been providing home care services for over 30 years.

Where in Australia are Let’s Get Care’s services available?

We are a national company, with clients everywhere. That means wherever you live in Australia, we can help you maximise the funds available from your Home Care Package and give you full control of your funding. If we don’t have care services currently set up in your area, we can help you source and set … Read more

Is Let’s Get Care local to me?

A lot of people are of the misconception that if they choose a provider that is local to them, their services will be more efficient. Here are three reasons why local should be of no concern when you’re choosing a Provider: Your Care Service will always be local to your area. We have a huge … Read more

Where can I find carers and care services?

At Let’s Get Care we have the largest list of service providers in Australia which is growing every day. At Let’s Get Care we don’t lock you into using our own staff at inflated costs, instead we broker our services nationally. This means you have the freedom to choose and find carers right for your … Read more

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