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UPDATE: Phone issues

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Update: Phone Issues

  • Choosing a Provider

Am I able to take temporary leave from my Home Care Package?

You are able to take leave from your Home Care Package. Leave can be taken:

For a hospital stay.
For transition care – which may follow a hospital stay.
To receive respite care.
For social reasons.

When you take leave, your funding will continue for up to 28 consecutive days at the full basic subsidy rate. After 28 days however, your subsidy will decrease to 25% of the basic subsidy rate.

Back to the Help page

The Basics

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

Ready to enquire?

Call 1300 497 442

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