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UPDATE: Phone issues

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Update: Phone Issues

  • Choosing a Provider

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

You have 56 days from the day you get assigned your Home Care Package to choose a Provider. If you have difficulty finding an approved Home Care Package Provider and have not entered into a Home Care Agreement within the 56 days, or need more time to make a decision, you can call My Aged Care on 1800 200 422. They can grant you an extension of a further 28 days. If you haven’t chosen a Provider in the allotted time you will lose your Home Care Package and it will be given to the next person waiting in the national queue.

Back to the Help page

The Basics

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

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