You don’t need to stay with a Provider that you’re not happy with. In February 2017 Consumer Directed Care (CDC) legislation was amended which has empowered Home Care Package holders with complete freedom of choice.
If you’re happy with the service you’re getting, then that’s great, but if you want to change to a better solution then you also have the option to do so thanks to Consumer Directed Care legislation.
When you decide to change Providers, check your previous Home Care Agreement for any fees or special conditions. Your Agreement will indicate your notice period to leave the Provider it will also mention whether you will be charged an exit fee. Don’t let an exit fee deter you from switching, in many cases you will accumulate your funds back quickly and it is still the smarter decision to make the switch.
Please note that while many Providers will charge you an Exit Fee, there are also many who don’t. At Let’s Get Care we don’t charge an Exit Fee. We believe in giving our clients full freedom and choice. If you want to switch Providers, then we’ll help you to do so free of charge.