Choosing a Provider

Once I choose a Provider, do I have to stay with them?

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You don’t need to stay with a Provider that you’re not happy with. In February 2017 Consumer Directed Care (CDC) legislation was amended which has empowered Home Care Package holders with the freedom and control to actively participate in their own care.

If you’re happy with the service you’re getting, then that’s great, but if you want to change to a better solution then you also have the option to do so thanks to Consumer Directed Care legislation.

When you decide to change Providers, check your previous Home Care Agreement for any fees or special conditions. Your Agreement will indicate your notice period to leave the Provider.

The Basics

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?