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UPDATE: Phone issues

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Update: Phone Issues

  • Choosing a Provider

What happens if my package level funds don’t meet my needs over time?

As your care needs change over time you may need to be assessed for a higher level of care. To do this, you can call the My Aged Care team on 1800 200 422 and request a reassessment.

Alternatively, if you are a client of Let’s Get Care you can speak to your Care Manager and we can help you. The reassessment process is similar to the one you undertook to receive your initial package.

Back to the Help page

The Basics

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

Ready to enquire?

Call 1300 497 442

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