A Referral Code is a unique number (1- number) that you receive when you are assigned a Home Care Package. This code allows the Provider of your choice to access your ACAT/ACAS assessment which contains important details about your situation and your unique requirements. This code is also important as your chosen Provider will use it in order to trigger your Home Care Package funding on your behalf.
At Let’s Get Care we ask for a Referral Code prior to accepting a new client as it gives us important information about a client’s unique situation and care needs. We use this information to determine whether our solution is appropriate for a client.
It is important to note that a Provider can use your Referral Code to view your documentation without accepting you as a client. At Let’s Get Care we won’t accept your code until you are happy to come onboard as an active client.
Your Referral Code is unique to you and you will need it both when you sign up with a Provider for the first time or if you decide to switch Providers. The only difference will be the way you access it.
If you have a new Home Care Package you will be able to find your Referral Code on the letter you received from My Aged Care assigning you your package. If you are unable to find your letter, you can call My Aged Care on 1800 200 422 and ask for your code.
If you’re switching Providers, your code will have already been activated by your current Provider when you signed up with them, so you’ll need to reactivate it. To reactivate your code, you need to call My Aged Care on 1800 200 422 and ask them to do it.