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UPDATE: Phone issues

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Update: Phone Issues

  • The Basics

What is the ‘Daily Care Fee’?

The ‘Daily Care Fee’ is a fee which a Provider can ask you to pay to supplement your package. It’s usually around $10 per day. We never charge this fee. In our view it’s not in the package holders best interest to pay anything extra unless it’s required by the government.

Back to the Help page

The Basics

I need some help at home what should I do?

What is a Home Care Package?

What is the Commonwealth Home Support Programme?

What’s the difference between a Home Care Package and the Commonwealth Home Support Programme?

Can I use both CHSP funding and HCP simultaneously?

What is the eligibility criteria for a Home Care Package?

What are the different Home Care Package Levels?

Is it worth taking a package if I’m a part-pensioner or self-funded retiree?

What is the ‘Income Tested Fee’?

What is the ‘Daily Care Fee’?

What is the difference between the ‘Income Tested Fee’ and the ‘Daily Care Fee’?

How do I know if I will need to do an Income Assessment?

How do I apply for a Home Care Package?

What happens during an in-person assessment?

When will I receive my Home Care Package?

What is a Referral Code?

What is a Care Plan?

What is a Home Care Agreement?

What is a Budget?

How does the payment of a Home Care Package work?

What are Home Care Package Supplements?

Can I pay for Respite with my Home Care Package?

What services can you access with your Home Care Package?

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