Skip to content
UPDATE: Phone issues

Green Pencil Login

  • Services
  • How It Works
  • Pricing
  • Contact
  • Help
Menu
  • Services
  • How It Works
  • Pricing
  • Contact
  • Help
  • Call 1300 497 442

Menu

Request Info Kit
Services
How it Works
Pricing
Our Tools
FAQ
About Us
Contact Us
Our Care Supplier Guide

Green Pencil Login
Report an Incident/Hazard

Call us on 1300 497 442

Update: Phone Issues

  • Choosing a Provider

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

Only an Approved Home Care Package Provider is able to host a Home Care Package. Approved Providers have had to become registered with the Department of Health. They will have satisfied both legal and social requirements in order to administer packages on behalf of consumers.

Whereas, a Service Provider is any company that delivers the actual service or hours of care, such as cleaning, gardening, personal care, podiatry etc.

Some Home Care Package Providers are also service providers and they employ their own direct care staff. Certain Providers will suggest you only use their own services, but it is expected that all Providers should allow you to use external service Providers as well.

Back to the Help page

The Basics

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

Ready to enquire?

Call 1300 497 442

About Us
Reviews
Request Info Kit
Success Stories
Resource Guides
Blog
How It Works

Are you a Case Manager?
Are you a Care Supplier?
Our Tools
Contact Us
FAQ
Leave Feedback
Report an Incident/Hazard

Part of the

Follow us Online

Facebook-f Youtube

© 2021 Let's Get Care

Privacy Policy

Terms & Conditions

1300 497 442