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What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

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Only an Approved Home Care Package Provider is able to host a Home Care Package. Approved Providers have had to become registered with the Department of Health. They will have satisfied both legal and social requirements in order to administer packages on behalf of consumers.

Whereas, a Service Provider is any company that delivers the actual service or hours of care, such as cleaning, gardening, personal care, podiatry etc.

Some Home Care Package Providers are also service providers and they employ their own direct care staff. Certain Providers will suggest you only use their own services, but it is expected that all Providers should allow you to use external service Providers as well.

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The Basics

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

Still Confused? Read our Complete Guide to Home Care Packages

In this free e-book you’ll learn the 5 secrets everyone with a Home Care Package must know, get a handy checklist for comparing providers and a comprehensive list of FAQs.

This e-book will help you navigate what can seem like a confusing process. The right choice in Provider is extremely vital to your overall wellbeing and ability to live at home on your own terms.

That’s why it’s important to have all the information when you speak to Providers. It’s also why we’ve created this complete guide to help find the best Provider for you.

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