After your assessment you will receive a letter from My Aged Care letting you know the outcome of your assessment. If you are eligible for support you will be approved for a specific level (1,2,3 or 4) and placed in the national queue to wait for a package to be assigned to you.

The wait time to be assigned a Home Care Package is currently 1-3 months.

When you are assigned your package, you will receive another letter indicating your assigned level and an individual referral code. At this time, you’ll need to choose your Home Care Package Provider.

Please note that you may be offered a lower-level package while you are waiting for your higher-level package to become available. Accepting the lower-level package will have no impact on your assignment for a higher level.