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UPDATE: Phone issues

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Update: Phone Issues

  • The Basics

When will I receive my Home Care Package?

After your assessment you will receive a letter from My Aged Care letting you know the outcome of your assessment. If you are eligible for support you will be approved for a specific level (1,2,3 or 4) and placed in the national queue to wait for a package to be assigned to you.

It can often take up to 18 months to be assigned a Home Care Package.

When you are assigned your package, you will receive another letter indicating your assigned level and an individual referral code. At this time, you’ll need to choose your Home Care Package Provider.

Please note that you may be offered a lower-level package while you are waiting for your higher-level package to become available. Accepting the lower-level package will have no impact on your assignment for a higher level.

Back to the Help page

The Basics

I need some help at home what should I do?

What is a Home Care Package?

What is the Commonwealth Home Support Programme?

What’s the difference between a Home Care Package and the Commonwealth Home Support Programme?

Can I use both CHSP funding and HCP simultaneously?

What is the eligibility criteria for a Home Care Package?

What are the different Home Care Package Levels?

Is it worth taking a package if I’m a part-pensioner or self-funded retiree?

What is the ‘Income Tested Fee’?

What is the ‘Daily Care Fee’?

What is the difference between the ‘Income Tested Fee’ and the ‘Daily Care Fee’?

How do I know if I will need to do an Income Assessment?

How do I apply for a Home Care Package?

What happens during an in-person assessment?

When will I receive my Home Care Package?

What is a Referral Code?

What is a Care Plan?

What is a Home Care Agreement?

What is a Budget?

How does the payment of a Home Care Package work?

What are Home Care Package Supplements?

Can I pay for Respite with my Home Care Package?

What services can you access with your Home Care Package?

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