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What is the difference between Package and Care Management?

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Package and Care Management are both services that share a common goal, which is to help older Australians receive the quality care and support they need.

Although they both share a common goal, they also differ in the services they provide. Providers will now list their fees as Package and Care Management. This will cover the different services they offer you, and when you add those two fees together it will be the total fee they will charge you.

Therefore, we thought it would be helpful to share some information to help you understand both Package and Care Management better. And also, the differences between the two fees.

What is Care Management?

Care Management is a service that must be provided to all clients to ensure that Providers are compliant with the Aged Care Quality Standards.

The degree to which Care Management is offered to a Home Care Package recipient will depend on the Provider they choose. Whether the Provider offers self-management, part-management or full management might impact the style and support offered through your Care Management services.

Here are some examples of Care Management services a Provider might offer you:

  • Regularly assessing your needs, goals and preferences.
  • Ensuring your care and services align with the other supports you may need.
  • Reviewing your Home Care Agreement and Care Plan.
  • Identifying and addressing risks to your safety and well-being.
  • Ensuring that both your care and services are culturally safe.

Although many people are proactive in managing their own Home Care Packages, Providers must still ensure a standard is being met in order to ensure the delivery of a safe and quality service. They can do this through offering Care Management services to a care recipient.

What is a Care Plan?

A Care Plan is a document that your Provider creates in consultation with you to detail the types of services you will receive through your Home Care Package. The Care Plan is designed to outline your care needs and the type of services you require in order to help you continue living at home for longer and meet your goals.

Here are some of the details you will find detailed in your Care Plan:

  • Your needs, preferences and future goals.
  • Who will provide you with the services you require.
  • The frequency of the services you will be receiving.
  • Care Management arrangements.
  • How often you will be doing formal reassessments.
  • Your involvement in managing your package.

Your involvement in managing your package depends on your style of package management. For instance if you self-manage your package you will be in charge of finding and scheduling your care services and support workers. If you decide on a full-managed Home Care Package, your Care Manager will do this for you. Every Home Care Package recipient will need to have a Care Plan in place with their Home Care Package Provider though, regardless of the management style they choose.

You may also get assistance from those close to you or your carer when managing your package. If you wish, you also have the right to select an advocate to represent you.

You can find an advocate through the Older Persons Advocacy Network (OPAN).

How much does Care Management cost?

The cost of Care Management will differ between providers, however, the price must be reasonable and justifiable. A Care Management fee cannot be charged as an hourly rate or on top of the base management fee. It needs to be included as a specific percentage of your Home Care Package funding.

The maximum fee a Provider can charge for Care Management is 20%.

At Let’s Get Care, we charge a low 12% fee for Care Management. If you would like to learn more, check out our pricing scheme.

What is Package Management?

Similar to Care Management, Package Management details types of services that can be provided by a Home Care Package Provider to care recipients. The services you will receive, depend on the Provider you choose to go with. Some examples of these services include:

  • Arranging home modifications.
  • Responding to invoice inquiries.
  • Financial reporting.
  • Submitting claims to Services Australia.
  • Training and educating staff.
  • Conducting quality improvement, compliance and assurance activities.

Please note that Package Management does not include the following:

  • Care Management tasks.
  • Direct service charges.
  • Business overheads or costs.
  • Administration and communication or marketing costs.

How much does Package Management cost?

The cost of Package Management differs depending on the provider, however, at Let’s Get Care, we pride ourselves in delivering exceptional services at a low cost. Like Care Management, the prices for Package Management must be justified and reasonable and cannot be charged hourly or on top of the base management charge.

The maximum a Provider can charge for Package Management is 15%.

What is the difference between Package and Care Management?

Care and Package Management are both umbrella terms to cover the types of services a Provider is able to offer and charge you for. Both fees are capped and the sum of them will equal the total a Home Care Package Provider will charge you, if you decide to go with them.

The difference between Package and Care Management is the types of services that are offered through them. Care Management details services that support an individual in organising their services, updating their documentation, identifying risks and more. Whereas Package Management details services involved in managing the package such as training staff, financial reporting, completing invoices and more.

Since January 1st 2023, the Australian Government has decided to split these costs and ensure that all Providers are only able to charge these two fees and no others. This has been enforced to demonstrate their commitment to reducing excessive costs in home care.

At Let’s Get Care, we believe you should get the control to choose the care and support services you want and a rate that suits you. This is why we provide low rates to help many older Australians get the support they need to live at home for as long as possible.

We hope this article has helped you understand Package and Care Management and the difference between the two. If you have any questions and would like to learn more about applying to receive assistance in your home, you can reach out to our expert team on 1300 497 442.

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