Personal Care

How to choose the perfect Home Care Package Provider.

Choosing the right Home Care Package Provider is the most crucial decision you can make in your aged care journey. We are here to help you discover the best choice.

How to get the process started.

Choosing Home Care Providers is similar to selecting a partner who understands, respects, and caters to your unique needs. It’s about forging a relationship grounded in trust, empathy, and tailored support. At Let’s Get Care, supporting people to live independently or with their family in their own homes for longer is our ultimate goal. With us, we understand your lifestyle and strive to assist you and your loved one to maintain independence in your own home. With Let’s Get Care you get the unique opportunity to self-manage your Package.

Comparing Home Care Package providers.

Selecting Home Care Providers is a crucial step in ensuring you are able to receive quality care, respect, and dignity. The most important thing is to feel comfortable with the provider you choose. We recommend checking out a variety of Providers including their website or calling them on the phone to find the right option for you. Here are some things to consider.


Understanding the fees is paramount. Compare providers on the basis of transparency in pricing, value for money, and deals offered within the package. Assess how each provider utilises the government funding, the administrative operating costs involved, and the financial flexibility offered to meet your evolving needs. Ask Providers what fees they charge and do your research to learn about the types of fees that are necessary and unnecessary. For instance if you do an income assessment and are required to pay an Income Tested Fee, this is mandatory, a daily care fee though (that some Providers will charge) aren’t. Ask about these.


The breadth and quality of services are key. Evaluate the diversity, adaptability, and personalisation of services offered. Make sure they meet the quality standards. Consider if the provider allows you to bring other service providers onboard with them or locks you into using only their own staff. If it is important that you have your services delivered by people who speak your language, you should discuss this with the Provider and see if it’s an option to cater services to different cultures and languages.


The convenience of receiving the care is as essential as the quality of care itself. Assess whether the provider is well-established in your local area, their reach, and their ability to offer services in your specific location. Let’s Get Care provides care and support across all states in Australia.


The level and quality of support transcend beyond the tangible aspects of care. At Let’s Get Care, we support our clients with well-developed software and technologies, allowing them to monitor their care and funds. This is one of the reasons Let’s Get Care is innovative, we provide you with tools to help you with your Home Care Package.

Where to look for the right service provider and Home Care Provider?

The journey to find the right provider should be as straightforward as possible. We’re here to help you find services and providers that align with your specific needs, preferences, and expectations. We want you to have the complete best option for you.

About Let’s Get Care.

Let’s Get Care was created by a team of home care experts with over 30 years of experience in the industry. We were the first company to offer self-management to elderly Australians and give our clients choice and control at home. We are a Home Care Package provider who love to support older Australians to continue living with family members in their own home. 

Now we offer self, part and full management models to best cater our support to your individual and unique needs. We support you to continue living independently in your community and improve your sense of wellbeing.

How life is better with Let’s Get Care.

With Let’s Get Care, you have the choice and control to receive the services you want, when you want them, delivered by an expert team of carers that provides assistance that suits your needs.

Pay low fixed transparent care and package management fees from your government funding and nothing more. No hidden costs like exit fees or basic daily fee.

We were the first Provider in Australia to offer self-managed Home Care Packages. Which means we have years of experience providing quality services and giving recipients more from their funding.

Switching Providers.

If you are not happy with your current services, it’s time to consider switching providers. Making a change in your care provider can be a pivotal moment in your home care journey. It’s a decision influenced by an evolving set of needs and expectations. At Let’s Get Care, we aim to simplify this transition, ensuring that every step is informed, supported, and tailored to your unique needs, facilitating a seamless transfer towards enhanced care and well-being. You also can find providers on My Aged Care website for more information.


Hear from some of our happy clients!


You don’t need to stay with a Provider that you’re not happy with. In February 2017, Consumer Directed Care (CDC) legislation was amended which has empowered Home Care Package holders with the freedom and control to actively participate in their own care.

If you’re happy with the service you’re getting, then that’s great, but if you want to change to a better home care provider then you also have the option to do so.

When you decide to change Home Care Package Providers, check your previous Home Care Agreement for any fees or special conditions. Your Agreement will indicate your notice period to leave the current home care provider.

You have 56 days from the day you get assigned your Home Care Package to choose a Home Care Provider. If you have difficulty finding an approved Home Care Package Provider and have not entered into a Home Care Agreement within the 56 days, or need more time to make a decision, you can call My Aged Care on 1800 200 422. They can grant you an extension of a further 28 days. If you haven’t chosen your Home Care Provider in the allotted time you will lose your Home Care Package and it will be given to the next person waiting in the national queue.

Eligible services vary depending on your unique aged care needs. Common services include personal care like bathing and grooming, domestic assistance like cleaning and shopping, allied health services like occupational therapy, social support, nursing care and respite care. All the services you have will be included in your personalised support plan created by a dedicated Care Manager.

Book a free tele-consultation.

Want a chat with our team at a time that suits? Our free consultation call with a dedicated Care Expert will give you more information about Home Care Packages, our different care models, aged care and answer any specific questions you have. Whether you are looking for companionship services, meals, carers, general education or have friends who have mentioned us to you, we will listen to your specific care needs and explain the options available to support you to live at home. 

Interested in specific home care services? Let us know. 

Select a date and time between Monday – Friday, 10am – 4pm (AEST), that suits you to meet with one of our Care Experts. They will give you a call on the phone within half an hour of the time you select. 

Come along with any questions you have, and we will help guide the way.

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