Personal Care

While you’re on the Home Care Package waiting list.

Signing up for a Home Care Package allows older people with complex care needs to stay at home. As a federal government approved provider, we're committed to your application progress. After your assessment, your eligibility is determined by an assessor. Upon approval for Home Care Packages, there might be a waiting period before it's allocated to you.

While your assessment is under review.

If your home care assessment is under review, it means your care needs and eligibility are being reevaluated. Reasons include health changes or assessment accuracy concerns. Stay informed by keeping in touch with the assessment team, provide requested information, advocate for changed needs, and ask questions. The review aims to match your current needs, and any plan or eligibility changes will be communicated. Be patient because this doesn’t necessarily mean you won’t be eligible for one of the four levels of funding, it just means the assessment team needs to review your situation. 

Actions you can take while you wait.

Home Care Packages are prioritised based on need and waiting time in a national queue, known as the National Priority System. Due to high demand, accessing your HCP benefits may take time. While your wait for your Home Care Package, there are four options to consider for accessing care:

Access entry-level care through the Commonwealth Home Support Programme (CHSP).

Discuss with your assessor the option of accessing temporary services through the Commonwealth Home Support Programme (CHSP) while awaiting your Home Care Package. CHSP offers an entry-level care with quicker access. Wait times for CHSP can be shorter than even a lower level HCP so this can be a good option. With CHSP you will need to pay a subsidised fee for specific services.

Accept an interim package.

Sometimes wait times for a higher level package might be longer than that for a lower level. While waiting for your assessed Home Care Package level, you might be offered a lower-level interim Package. Interim packages are for Level 2, 3, or 4 HCP applicants but may have a brief wait time. Discuss this option with your ACAT/ACAS assessor. Accepting an interim package won't affect your spot in the Home Care Package wait list for your approved HCP level. While there will initially be less money in your budget on a lower level, it will ensure you secure some funding and services right away.

Pay for short-term private care.

While waiting for your HCP or interim package, you can opt for private home care from non-government providers. It's not government-subsidised, so you'll have to pay for these services out of your own pocket or with help from your family. No need for assessments or waiting lists; you can start right away. Even after receiving your HCP, you can continue to enjoy your private home care services beyond its coverage. Obviously not everyone is in a situation to be paying for services privately, but it is an option if you need to secure services right away and don’t have access to any government funding.

Begin researching providers.

This is a great time to start to research Providers. You can start looking for a Home Care Package Provider any time you like, even before you are approved for a Home Care Package. That way, you have plenty of time to learn about how different Providers operate and compare the costs. When your package is approved, you’ll be ready to sign up and begin. Let’s Get Care was created by a team of home care experts with over 30 years of experience in the industry. We are confident that we will provide you with more choices, control, and high-quality care services in your own home. We can assist you to get the support you need at home and allow you to manage your own package. We will also let you use the service provider of your choice to deliver your services.

How long will you be waiting for your Home Care Package?

Packages are allocated fairly based on your approval date and priority level indicated in your letter from the Aged Care Assessment Team (ACAT). Your priority level is determined by your needs. If you disagree with your level, you can appeal; your assessor’s contact details are in the letter.

For people with a medium priority, the average wait time for an approved Home Care Package (starting from the date on the letter of approval) is:

Start browsing the services you’ll be able to access

We offer a variety of aged care services with your Home Care Package funds. No matter whether you need support for everyday tasks or other specialist services, we are here to ensure the smooth delivery of home care services provided to help older Australians to remain living in their own homes. 

Personal care

Help with daily tasks and personal grooming in the comfort of your home.

Domestic assistance

Help with household chores and maintenance in your own living space.

Social support

Engaging companionship and social activities tailored to your preferences.

Allied health & therapy

Comprehensive allied health and therapy provided in your home, designed to enhance your physical and emotional well-being through personalised treatments and expert guidance.

Nursing care

Professional nursing care delivered directly to your home, offering expert medical attention, monitoring, and support to ensure your health and comfort are maintained.

Respite care

Respite care provides temporary relief for primary caregivers, offering your loved ones a safe and supportive environment while ensuring they receive the care, companionship, and attention they need during your absence.

How life is better with Let’s Get Care.

We give our clients maximum choice and control in the delivery of your care. That’s everything from who delivers your services, to when they visit and even how much they charge. This is just one of the ways we help you get more from your package.
We help recipients get up to double the hours of service at home than they would elsewhere. We do this through charging a low fixed fee, no basic daily fee, no additional fees, nothing more. This helps you get more from the same funding than you would with another Provider.
We were the first Provider in Australia to offer self-management through the Package. We understand how self-management works and can give you the best advice and guidance to do so. We know there are many Home Care Providers to choose from, however we believe we can help you secure the best possible care at home.

Hear from some of our happy clients!


When a Home Care Package becomes available, you will receive a letter from My Aged Care to let you know you have been assigned a package. 

The letter will include: 

  • what level of Home Care Package has been assigned to you 
  • a unique referral code that you give to your chosen provider. 

Once you have received this letter you can then start negotiating the details of your Home Care Agreement with your preferred provider. Once you have entered into an Agreement, you can start receiving services.

There are a few options you can explore if you want to get help earlier and have urgent needs that need to be addressed:

  • The Commonwealth Home Support Programme (CHSP)

Another option is to seek help through the Commonwealth Home Support Programme. Tell your assessor if you would like to explore this option. They will help you find out if you’re eligible for specific services.

  • Non government-funded services

These services may be an option if you need care while waiting for your approved package to become available.

If you aren’t eligible for a Home Care Package, you will receive a letter from your assessor that will tell you why.

There are other options available.

  • You may be eligible for other government-funded aged care services. If you are, your letter will include a support plan outlining this information.
  • If you’re not eligible for other services, you may want to look at aged care providers that aren’t government-funded.
  • If you’re not eligible because your needs don’t meet the criteria, that can be an opportunity to make some changes. Depending on your circumstances, there are things you can do to help you maintain your independence and delay the need to access aged care services.
  • If you are under 65 years old, you may want to explore your eligibility with the National Disability and Insurance Scheme (NDIS). You can do this through an NDIS Access Request. Call NDIS on 1800 800 110 (toll-free) for more information.

Book a free tele-consultation.

Want a phone call with our team at a time that suits you? Our free consultation call with a dedicated Care Expert will give you more information. Come prepared with the types of support you are looking for whether that be help with cleaning, nursing, personal care or home modifications. 

We will listen to your specific care needs and explain the options available to support you to live at home. Interested in specific home help? Let us know. 

Select a date and time between Monday – Friday, 10am – 4pm (AEST), that suits you to meet with one of our Care Experts. They will give you a call on the phone within half an hour of the time you select. 

Come along with any questions you have, and we will help guide the way.

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