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Frequently Asked Questions

I need some help at home what should I do?

How can I access my funding for a new item or support service?

How to get access to Green Pencil?

How to change my Green Pencil password?

How do I login to Green Pencil?

How do I use Green Pencil?

Why does Let’s Get Care need my email address?

What is a Home Care Package?

What is the Commonwealth Home Support Programme?

What’s the difference between a Home Care Package and the Commonwealth Home Support Programme?

Can I use both my CHSP and HCP simultaneously?

What is the eligibility criteria for a Home Care Package?

What are the different Home Care Package Levels?

Is it worth taking a package if I’m a part-pensioner or self-funded retiree?

What is the ‘Income Tested Fee’?

What is the ‘Daily Care Fee’?

What is the difference between the ‘Income Tested Fee’ and the ‘Daily Care Fee’?

How do I know if I will need to do an Income Assessment?

How do I apply for a Home Care Package?

What happens during an in-person assessment?

When will I receive my Home Care Package?

What is a Referral Code?

What is a Care Plan?

What is a Home Care Agreement?

What is a Budget?

How does the payment of a Home Care Package work?

What are Home Care Package Supplements?

Can I pay for Respite with my Home Care Package?

What services can you access with your Home Care Package?

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens to my funds if I switch to a different Provider?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

Who is behind Let’s Get Care?

Where in Australia are Let’s Get Care’s services available?

Is Let’s Get Care local to me?

Where can I find my carer(s) and care services?

If I’m hiring and scheduling my care services, why do I need to use an Approved Provider at all?

I like the idea of self-managing but what if I need some help?

How are your fees different to other Providers?

What’s included in the 14% flat fee?

What Services can I use my funds for with Let’s Get Care?

How do I keep track of my funds?

Can I access my statements in real time?

I’m with another Provider, how can I switch over to Let’s Get Care?

I’m ready… how do I sign up with Let’s Get Care?

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