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Frequently Asked Questions

I need some help at home what should I do?

How can I access my funding for a new item or support service?

How do I access Green Pencil?

Green Pencil password – how to change it.

How do I login to Green Pencil?

How do I use Green Pencil?

Why does Let’s Get Care need your email address?

What is a Home Care Package?

What is the Commonwealth Home Support Programme?

What’s the difference between a Home Care Package and the Commonwealth Home Support Programme?

Can I use both CHSP funding and HCP simultaneously?

What is the eligibility criteria for a Home Care Package?

What are the different Home Care Package Levels?

Is it worth taking a package if I’m a part-pensioner or self-funded retiree?

What is the ‘Income Tested Fee’?

How do I know if I will need to do an Income Assessment?

How do I apply for a Home Care Package?

What happens during an in-person assessment?

When will I receive my Home Care Package?

What is a Referral Code?

What is a Care Plan?

What is a Home Care Agreement?

What is a Budget?

How does the payment of a Home Care Package work?

What are Home Care Package Supplements?

Can I pay for Respite with my Home Care Package?

What services can you access with your Home Care Package?

What is the difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

How much notice is required if I wish to terminate/ and or change Providers?

If I terminate my Home Care Package, what happens to the unspent funds including those held in contingency?

What happens if my package level funds don’t meet my needs over time?

Am I able to take temporary leave from my Home Care Package?

What is self-management?

Who is behind Let’s Get Care?

Where in Australia are Let’s Get Care’s services available?

Is Let’s Get Care local to me?

Where can I find carers and care services?

If I’m hiring and scheduling my care services, why do I need to use an Approved Provider at all?

I like the idea of self-managing but what if I need some help?

What’s included in the 18% flat fee?

What Services can I use my funds for with Let’s Get Care?

How do I keep track of my funds?

Can I access my statements?

I’m with another Provider, how can I switch over to Let’s Get Care?

I’m ready… how do I sign up with Let’s Get Care?

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Still Confused? Read our Complete Guide to Home Care Packages

In this free e-book you’ll learn the 5 secrets everyone with a Home Care Package must know, get a handy checklist for comparing providers and a comprehensive list of FAQs.

This e-book will help you navigate what can seem like a confusing process. The right choice in Provider is extremely vital to your overall wellbeing and ability to live at home on your own terms.

That’s why it’s important to have all the information when you speak to Providers. It’s also why we’ve created this complete guide to help find the best Provider for you.

Looking for information? Search here.

Have more questions that aren't covered in this article? Download our free Info Kit to learn more.

Frequently Asked Questions

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Still Confused? Read our Complete Guide to Home Care Packages

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