Debra’s mum Anne had been with her Approved Home Care Package Provider for over four years. Debra managed the communication with the Approved Provider on her mum’s behalf and was unhappy with what she felt was poor customer service. When she called in she would spend a lot of time on hold and seemed to have to explain her mother’s situation to someone different each time. Debra found Let’s Get Care and was immediately interested. She knew that she could get her mum more hours of care from her package and eliminate bad service!
Debra switched her mum’s package to Let’s Get Care and is managing her mum’s care services on her behalf. She let us know that she was extremely impressed with the simplicity to sign up and how customer focused the Let’s Get Care team is. Debra’s mum now gets almost double the amount care hours now that she made the switch. This is positive for Debra as well. She has peace of mind knowing that her mum is well looked after with the boost in care hours.