Jenny had a Level 4 Package and was unhappy with her current Approved Home Care Package Provider. She explained that she had wanted to change her personal carer to someone highly recommended to her but found out that she was not able to do so without paying her Approved Provider a surcharge! This is what led her to Let’s Get Care. She wanted a say in which care services she used and didn’t want to be charged extra for doing so.
Jenny made the switch and has since hired the personal carer she wanted to have. She now pays her new personal carer market rates and is able to access approximately 45% more care hours with the same package level!