Understand your Support at Home funding level
The Support at Home system includes eight funding levels to better match your needs — from basic support to high-level care.
How Support at Home funding works
Support at Home introduces a new funding structure designed to match care with individual needs better. Instead of fixed packages, there are 8 classification levels and 2 short-term care options (Restorative Care Pathway and Palliative Care)—determined through the Integrated Assessment Tool (IAT). Funding is aligned with assessed needs and re-evaluated as those needs change. Payments are made quarterly for greater flexibility and transparency, with capped pricing introduced across all services.
A breakdown of the Support at Home funding levels
The Support at Home Program offers 8 support at home funding levels and two additional short term care pathways to reflect the wide range of care needs among older Australians. Your funding level is based on your individual assessment results and is designed to cover the services best suited to your situation.
| Level | Funding (approx. per annum) | Example Needs | Service Types |
|---|---|---|---|
| 1 | $10,700 | Low level support with cleaning or gardening | Domestic support services |
| 4 | $29,600 | Assistance with personal care and transport | Personal care services |
| 8 | $78,000 | Complex needs, full-time support | Care management and nursing services |
| Restorative Care | Varies | Short-term rehab | Allied health services |
| Palliative Care | Varies | End-of-life care | Palliative services |
Not sure where you fall?
How your level is determined
Support at Home funding levels are determined through a formal assessment process conducted by My Aged Care. This process evaluates your physical ability, cognitive function, living environment, and social needs.
This assessment will give you a funding classification and a recommended service list tailored to your care requirements. Your level may be adjusted in the future if your circumstances change.
Begin by registering online or calling 1800 200 422 to start your application.
A trained assessor will evaluate your support needs.
Based on your situation, you’ll be approved for one of 8 support levels, and enter the national waitlist.
Once you’ve been assigned funding, you can choose a provider to deliver your support at home services.
What’s covered at each level
The Support at Home funding levels are grouped into bands based on the level of care needed. Each band reflects the intensity and type of services typically required, ranging from basic domestic support to high-level clinical care or specialised short-term assistance.
| Band | Levels | Support Type |
|---|---|---|
| Low support | Levels 1–3 | Cleaning, shopping, social access |
| Moderate support | Levels 4–5 | Transport, personal care, allied health therapies |
| High support | Levels 6–7 | Complex care, clinical services, care management |
| Short-term specialised | R & P | Restorative Care and Palliative Care programs |
Comparing funding: Support at Home vs HCP
While the Support at Home program replaced the old Home Care Package (HCP) structure, there are clear funding equivalencies. The new system offers more granularity and flexibility, aligning financial support closely with your assessed needs.
| Home Care Package | Support at Home Level Equivalent | Annual Funding |
|---|---|---|
| Level 1 | Level 1–2 | ~$9,000–$16,000 |
| Level 2 | Level 3-4 | ~$18,000–$29,000 |
| Level 3 | Level 5-6 | ~$35,000–$48,000 |
| Level 4 | Level 7-8 | Up to $78,000 |
Support at Home levels are determined by assessing your care needs—you do not select them. To understand how the programs compare, visit our full Support at Home vs Home Care Package breakdown.
What Let’s Get Care can do to support you
Understanding how to navigate funding levels can be overwhelming, but you don’t have to do it alone. At Let’s Get Care, we’ll help you prepare for your Support at Home assessment, explain your classification outcome in simple terms, and help to ensure you’re receiving the full funding you’re entitled to. We’ll also guide you through the services available at your level, so you can confidently access everything you’re eligible for.
Support at Home services across Australia
Across Australia, Let’s Get Care can help you access Support at Home services. Our national team works with older Australians across the country, providing guidance and support tailored to your local area. From major cities to remote communities, we’re here to help you stay independent at home.
Hear from some of our happy clients!
Judie & Cecilia | Perth
I needed someone who had the lowered budget, and allowed me to get my own carer who spoke the language.
Kay & Bob | Perth
I reckon it’s the best thing that’s ever happened.
Andreas | Sydney
What I know, I’m very happy with the package, with the government.
Frequently asked questions about funding levels
Your funding level under the Support at Home program isn’t something you choose,it’s determined through a government assessment. A trained assessor uses the new Integrated Assessment Tool (IAT) to understand your support needs based on mobility, health conditions, and safety at home. If you’re curious about how this process works or the eligibility requirements, we break it down clearly in our Support at Home eligibility assessment page.
If your situation changes, whether you’ve had a hospital stay, a decline in mobility, or need more support with everyday activities, your funding level may be updated. The system is designed to evolve with you, so you can continue receiving the right level of care. We can help you understand whether reassessment is the right step and walk you through the process. You can get started by connecting with our team.
No. Your provider holds and manages funding to ensure it’s spent on eligible services. With Let’s Get Care, you maintain control and flexibility—we’ll help you allocate funds toward what matters most to you. Whether that’s clinical support like nursing or allied health, or more practical independence support such as transport and personal care, you choose the services while we take care of the admin.
It’s entirely okay to question a funding classification, especially if it doesn’t reflect your needs. You can request a reassessment through My Aged Care, and Let’s Get Care can help you understand your classification and what steps to take next. Many clients find that starting with a free funding consultation helps clarify their options and gets things moving faster.
Each funding level gives you access to a different mix of support, from basic domestic assistance like cleaning and garden maintenance to more complex care, including personal care, allied health, and care management. As your level increases, so does your access to broader support. Our Support at Home services are designed to match your lifestyle needs, whether you’re seeking everyday living support or more hands-on help at home.
Understanding how your funding works can feel overwhelming, but that’s where we come in. At Let’s Get Care, we offer guidance not just on your level and classification but also on how to build a support plan that reflects your goals. Whether you’re at the beginning of your journey or reassessing your needs, we can help you move forward with clarity and confidence.
Book a free tele-consultation
Want expert advice tailored to your situation? Book a free, no-obligation tele-consultation with our team to discuss your care needs, eligibility, and funding options under the Support at Home Program. We’ll help you get the clarity and confidence to take the next step.