What’s a MAC Referral Code?

What’s the My Aged Care MAC Referral Code for?

Have you applied for a Home Care Package? Once you get to the top of the waitlist and are assigned your package you will receive a letter from My Aged Care. We know, you receive a lot of letters from My Aged Care. It can be hard to know which letters are important and for what, however the MAC Referral Code is definitely something worth keeping your eyes peeled for.

This assignment letter will include something called a MAC Referral Code. This is a unique code that allows you to take up your Home Care Package through an approved provider of your choice. It’s important to note that when you are assigned a Home Care Package, you have 56 days to enter into an agreement with a Home Care Package Provider before your package is withdrawn.

What does a MAC Referral Code look like?

Your Referral Code is a 1- number followed by eight or so other numbers.

If you get a letter with multiple different codes, they could be CHSP Referral Codes instead. This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. For more on the difference between HCP and CHSP click here.

Here are some examples of a HCP Referral Code:





Why does my Provider need it?

My Aged Care may tell you not to give your Referral Code to Providers until you have made your decision. However, this isn’t always the correct advice. A Provider will often need to be given your Referral Code in order to access your care documents. This will help them assess if they are the right Provider for you and complete your sign up efficiently.

What My Aged Care means to say is that your Referral Code shouldn’t be accepted by a Provider until you are sure they are the right Provider for you. Some Providers will do this. So it’s important to clarify with them that you don’t want them to accept your MAC Referral Code until you have completed your sign up with them.


What happens when a Provider accepts my Referral Code?

When a Provider accepts your Referral Code it triggers your Home Care Package funding. This is why, at Let’s Get Care – we will ask you if you are happy for us to do this before we accept it. We want to ensure that you are signing up with us before we do this.


How about if I’m Switching Home Care Package Providers?

Before you make the decision to switch providers you should check your Home Care Agreement with your current Provider. When doing this look for the conditions, such as notice periods and exit amounts. You can also read more about exit fees in a blog post we have put together here.

Once you have found a new provider you will need to contact My Aged Care on 1800 200 422 to re-activate your Referral Code. You need this new Referral Code to give your new Provider before you can start receiving their services.

If My Aged Care tells you they are unable to reactivate your code this is wrong. While a CHSP code cannot be reactivated a HCP code can. When you switch, you will also need to notify your current Provider that you will be switching the Provider.

You can discuss your plan with them and ask them about the date your care and services will end.Once you have agreed upon this date, you should notify your new Provider. This will ensure there is a seamless transition and you don’t miss out on any funding.

Still have questions about Home Care Packages and Referral Codes? Give our friendly team a call today on 1300 497 442.